This is a case study of Hayneedle’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 813 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Hayneedle’s overall e-commerce UX performance is decent. It is especially issues related to poor Order Tracking & Returns, Customer Accounts, and On-Site Search that detract from Hayneedle’s UX performance.
First benchmarked in April 7, 2012, and reviewed 25 times since then, most recently December 13, 2022.
Overall UX Performance
832 Guidelines · Performance:
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
38 Guidelines · Performance:
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
374 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
31 pages of Hayneedle’s e-commerce site, marked up with 348 best practice examples:
21 pages of Hayneedle’s e-commerce site, marked up with 272 best practice examples:
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