These articles are based on observations and test findings from our usability research on e-commerce account and self-service features and design.
Self-Service UX: Promote In-Store Returns Alongside Mailed Return Options
Self-Service UX: ‘Cards’ Dashboards Must Be Highly Consistent and Appropriately Styled
New Research Findings on ‘Accounts & Self-Service’ UX
Self-Service UX: Have a ‘Cancellation Requested’ Order State
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