4 Accounts & Self-Service Articles

These articles are based on observations and test findings from our usability research on e-commerce account and self-service features and design.

Self-Service UX: Promote In-Store Returns Alongside Mailed Return Options

Self-Service UX: ‘Cards’ Dashboards Must Be Highly Consistent and Appropriately Styled

New Research Findings on ‘Accounts & Self-Service’ UX

Self-Service UX: Have a ‘Cancellation Requested’ Order State

Tip: head to the archive to see all 233 Baymard articles.