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Newegg’s Product List UX

This is a usability benchmark of the product list, filtering and sorting experience of Newegg and 49 other sites. The overall performance of Newegg is mediocre.

Notably, Newegg's product list performance is hampered by poor Product Thumbnails and Personalization, although this is helped somewhat by state of the art Applying & Applied Filters and good Interface & Layout.

Rank: #17 of 50

Usability Score: 338

URL: newegg.com

Reviewer: Christian Holst

Poor
Acceptable
Good

Overall Product List UX Performance

93 Guidelines · Score: 338

List Layout

6 Guidelines · Score: 55.5

Guideline #1: Violated Low · Score: -21.1
Guideline #2: Adhered Low · Score: 15.9
Guideline #3: Adhered Low · Score: 13.2
Guideline #4: Adhered High · Score: 26.4
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered High · Score: 21.1
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Loading Products

5 Guidelines · Score: -63.4

“Broken” Performance
Guideline #7: Violated High · Score: -31.7
Guideline #8: Violated Low · Score: -15.9
Guideline #9: Violated High · Score: -15.9
Guideline #10: Neutral · Score: 0.0
Guideline #11: Not Applicable · Score: 0.0
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What Information to Include

8 Guidelines · Score: 60.8

Guideline #12: Adhered High · Score: 42.3
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated Low · Score: -18.5
Guideline #15: Violated High · Score: -31.7
Guideline #16: Adhered High · Score: 31.7
Guideline #17: Adhered High · Score: 26.4
Guideline #18: Neutral · Score: 0.0
Guideline #19: Adhered High · Score: 10.6
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User Interface

5 Guidelines · Score: 63.4

Guideline #20: Neutral · Score: 0.0
Guideline #21: Adhered High · Score: 37.0
Guideline #22: Adhered High · Score: 26.4
Guideline #23: Violated High · Score: -26.4
Guideline #24: Adhered High · Score: 26.4
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Product Thumbnails

8 Guidelines · Score: 10.6

Guideline #25: Adhered High · Score: 37.0
Guideline #26: Neutral · Score: 0.0
Guideline #27: Not Applicable · Score: 0.0
Guideline #28: Not Applicable · Score: 0.0
Guideline #29: Violated Low · Score: -13.2
Guideline #30: Adhered Low · Score: 7.9
Guideline #31: Violated Low · Score: -10.6
Guideline #32: Violated Low · Score: -10.6
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Hover & Hit Areas

5 Guidelines · Score: -15.9

“Broken” Performance
Guideline #33: Violated Low · Score: -13.2
Guideline #34: Violated High · Score: -26.4
Guideline #35: Issue Resolved · Score: 31.7
Guideline #36: Violated Low · Score: -7.9
Guideline #37: Not Applicable · Score: 0.0
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Personalization

5 Guidelines · Score: -5.3

Guideline #38: Violated High · Score: -37.0
Guideline #39: Adhered High · Score: 26.4
Guideline #40: Not Applicable · Score: 0.0
Guideline #41: Adhered High · Score: 26.4
Guideline #42: Violated High · Score: -21.1
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Available Filters

10 Guidelines · Score: 87.2

Guideline #43: Adhered High · Score: 42.3
Guideline #44: Not Applicable · Score: 0.0
Guideline #45: Adhered High · Score: 37.0
Guideline #46: Not Applicable · Score: 0.0
Guideline #47: Violated Low · Score: -18.5
Guideline #48: Not Applicable · Score: 0.0
Guideline #49: Not Applicable · Score: 0.0
Guideline #50: Adhered High · Score: 26.4
Guideline #51: Violated High · Score: -26.4
Guideline #52: Adhered High · Score: 26.4
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Scope & Logic

10 Guidelines · Score: 10.6

Guideline #53: Violated Low · Score: -18.5
Guideline #54: Adhered High · Score: 37.0
Guideline #55: Violated Low · Score: -18.5
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Violated High · Score: -31.7
Guideline #58: Adhered High · Score: 21.1
Guideline #59: Adhered Low · Score: 10.6
Guideline #60: Adhered High · Score: 10.6
Guideline #61: Violated High · Score: -10.6
Guideline #62: Adhered High · Score: 10.6
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Interface & Layout

11 Guidelines · Score: 79.3

Guideline #63: Adhered High · Score: 42.3
Guideline #64: Not Applicable · Score: 0.0
Guideline #65: Adhered High · Score: 37.0
Guideline #66: Violated Low · Score: -13.2
Guideline #67: Adhered High · Score: 26.4
Guideline #68: Violated High · Score: -26.4
Guideline #69: Adhered Low · Score: 13.2
Guideline #70: Not Applicable · Score: 0.0
Guideline #71: Issue Resolved · Score: 26.4
Guideline #72: Violated High · Score: -26.4
Guideline #73: Not Applicable · Score: 0.0
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Applying & Applied Filters

4 Guidelines · Score: 92.5

“State of the Art” Performance
Guideline #74: Adhered High · Score: 26.4
Guideline #75: Adhered High · Score: 26.4
Guideline #76: Adhered High · Score: 26.4
Guideline #77: Adhered Low · Score: 13.2
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Sorting

11 Guidelines · Score: 5.3

“Broken” Performance
Guideline #78: Adhered High · Score: 42.3
Guideline #79: Violated High · Score: -37.0
Guideline #80: Adhered High · Score: 21.1
Guideline #81: Adhered High · Score: 26.4
Guideline #82: Neutral · Score: 0.0
Guideline #83: Violated High · Score: -26.4
Guideline #84: Adhered High · Score: 26.4
Guideline #85: Violated High · Score: -21.1
Guideline #86: Violated High · Score: -15.9
Guideline #87: Not Applicable · Score: 0.0
Guideline #88: Violated High · Score: -10.6
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Comparison Tool

5 Guidelines · Score: -42.3

“Broken” Performance
Guideline #89: Adhered Low · Score: 18.5
Guideline #90: Adhered Low · Score: 13.2
Guideline #91: Violated High · Score: -37.0
Guideline #92: Violated High · Score: -15.9
Guideline #93: Violated High · Score: -21.1
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All 50 sites were benchmarked across the 93 guidelines from the E-Commerce Product Lists usability study. During our evaluation, Newegg’s product lists, filtering and sorting implementation adhered to 40 usability guidelines, violated 32, and scored neutral on 5 occasions, while a remaining 16 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Electronics & Office

Overall Newegg ranks 17 when comparing their product listings, filtering and sorting UX performance against the 49 other major US e-commerce sites in the benchmark, and ranks 3 in the Electronics & Office industry.

Poor
Acceptable
Good

3. Newegg

4. Apple

5. Dell

6. Staples

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