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Home Depot’s Search UX

This is a usability benchmark of the e-commerce search experience of Home Depot and 49 other sites. The overall performance of Home Depot is acceptable. Notably, Home Depot's on-site search performance is hampered by broken Results Filtering & Sorting and mediocre Search Form & Logic, although this is helped somewhat by state of the art Query Types and good Autocomplete.

Rank: #12 of 50

Usability Score: 453

URL: homedepot.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 453

Query Types

12 Guidelines · Score: 241.9

“State of the Art” Performance
Guideline #1: Adhered High · Score: 54.5
Guideline #2: Adhered High · Score: 54.5
Guideline #3: Neutral · Score: 0.0
Guideline #4: Adhered High · Score: 34.1
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered Low · Score: 23.9
Guideline #7: Adhered High · Score: 47.7
Guideline #8: Adhered High · Score: 34.1
Guideline #9: Violated High · Score: -34.1
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: 13.6

Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Adhered High · Score: 40.9
Guideline #15: Issue Resolved · Score: 34.1
Guideline #16: Violated High · Score: -47.7
Guideline #17: Adhered High · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Violated High · Score: -34.1
Guideline #20: Violated High · Score: -27.3
Guideline #21: Adhered High · Score: 13.6
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 109.0

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Adhered High · Score: 20.4
Guideline #26: Adhered High · Score: 34.1
Guideline #27: Neutral · Score: 0.0
Guideline #28: Violated High · Score: -34.1
Guideline #29: Adhered High · Score: 27.3
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Results Logic & Guidance

8 Guidelines · Score: 95.4

Guideline #30: Adhered High · Score: 47.7
Guideline #31: Adhered High · Score: 47.7
Guideline #32: Adhered High · Score: 40.9
Guideline #33: Violated High · Score: -27.3
Guideline #34: Adhered High · Score: 20.4
Guideline #35: Not Applicable · Score: 0.0
Guideline #36: Violated High · Score: -34.1
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: 34.1

Guideline #38: Violated High · Score: -34.1
Guideline #39: Adhered Low · Score: 27.3
Guideline #40: Adhered Low · Score: 27.3
Guideline #41: Adhered High · Score: 47.7
Guideline #42: Violated Low · Score: -17.0
Guideline #43: Violated Low · Score: -17.0
Guideline #44: Neutral · Score: 0.0
Guideline #45: Neutral · Score: 0.0
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Results Filtering & Sorting

15 Guidelines · Score: -40.9

“Broken” Performance
Guideline #46: Violated High · Score: -54.5
Guideline #47: Violated Low · Score: -27.3
Guideline #48: Violated High · Score: -47.7
Guideline #49: Adhered High · Score: 47.7
Guideline #50: Violated High · Score: -47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Neutral · Score: 0.0
Guideline #54: Adhered High · Score: 34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Adhered High · Score: 40.9
Guideline #58: Violated High · Score: -34.1
Guideline #59: Adhered High · Score: 34.1
Guideline #60: Issue Resolved · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Home Depot adhered to 29 usability guidelines, violated 16, and scored neutral on 5 occasions, while a remaining 10 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Home & Hardware

Overall Home Depot ranks 12 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 3 in the Home & Hardware industry.

Poor
Acceptable
Good

1. Lowe's

3. Home Depot

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