- Allowing “Guest Checkout” is key to avoiding unnecessary abandonments
- Yet 47% of sites that allow “Guest Checkout” don’t make it prominent enough
- Avoiding the 4 pitfalls described in the article will help ensure “Guest Checkout” isn’t overlooked
Allowing users to check out as a “guest” is key to avoiding unnecessary abandonments, as many users will refuse to create an account simply to check out.
Yet providing a “Guest Checkout” is much less useful to users if it’s difficult to spot on the account-selection step of checkout.
Indeed, if a user fails to see the “Guest Checkout” option, it’s as bad as if it wasn’t offered at all.
Yet our e-commerce UX benchmark reveals that 47% of sites fail to make “Guest Checkout” the most prominent option.
As a result, our Premium research findings from large-scale testing indicate that many users will come to a stop at the account-selection step of checkout as they hunt for the “Guest Checkout” option — while a subgroup, moving quickly, will never find it, increasing the risk of abandonment.
4 “Guest Checkout” Pitfalls to Avoid
Below we’ll discuss 4 ways sites fail when it comes to highlighting “Guest Checkout” for desktop and mobile users, as well as how to present “Guest Checkout” so that it’s highly visible:
- “Guest Checkout” isn’t clearly labeled
- “Guest Checkout” is a plain text link
- “Guest Checkout” appears below “account sign in” or other options
- “Guest Checkout” is only offered after users input their email
1) “Guest Checkout” Isn’t Clearly Labeled
Across multiple rounds of testing, we’ve observed participants often struggled to locate “Guest Checkout” options that had vague labels or complicated microcopy.
For those seeking “Guest Checkout”, generic headings or button labels such as “Check Out Now” or simply “Continue” slow users’ progress as they initially scan the page and weigh their options, necessitating that they pause to consider whether or not this option is for “Guest Checkout”.
Likewise, participants in testing often quickly scanned headings and labels rather than reading them in-depth, overlooking “Guest Checkout” options that were not clearly and concisely labeled.
In practice, such vague or indirect labels fail to clarify that they represent the path that will lead to the “Guest Checkout” flow.
In testing, we observed that participants who wanted to continue without signing in or creating an account tended to be drawn to options that explicitly used the term “Guest”, including “Guest Checkout” or “Checkout as Guest”, in the label.
In practice, users with experience shopping online are likely familiar with this terminology and therefore actively scan the page in search of this option.
Using the term “Guest” in the header, button microcopy, or both clearly signals to users how to move forward without needing to create an account.
2) “Guest Checkout” Is a Plain Text Link
Next, in both desktop and mobile testing we observed participants were much more likely to overlook the option for “Guest Checkout” when it was implemented as a simple text link, rendering it visually subdued compared to other more eye-catching page elements.
In general, users arriving on a page tend to focus their initial attention on open form fields, which imply a need for users’ input even when those fields are optional or irrelevant (for example, see our article on “Address Line 2”), as well as on prominent buttons that are likely to represent the primary calls to action.
When “Guest Checkout” is visually diminished, users will have to spend additional time and effort carefully scanning for this option, risking they overlook it and abandon their cart rather than create an account.
To draw adequate attention to this important checkout option, “Guest Checkout” should always be presented as a button rather than a text link.
In practice, implementing this path as a button helps users locate “Guest Checkout” while also making it easier to target — especially on touch interfaces like mobile devices.
3) “Guest Checkout” Appears below “Account Sign In” or Other Options
We also observed that participants during large-scale testing, across both desktop and mobile, had a more difficult time finding the option for “Guest Checkout” when it was located below other options for sign-in or creating an account.
From our earliest large-scale UX studies, we’ve observed that users tend to focus their attention on page elements that appear at the top of the page, often spending a disproportionate amount of time reviewing them before moving on to elements and options appearing further down.
At best, “Guest Checkout” options appearing towards the bottom of the account sign-in page result “only” in a sizable delay in moving forward with checkout for those who desire this option.
At worst, users never locate the “Guest Checkout” option and subsequently abandon their cart rather than create an account, mistaking that it was required.
On mobile sites and apps, the limited screen size makes the placement of “Guest Checkout” options even more important.
In testing, when the placement of “Guest Checkout” was not located within the first viewport, many participants failed to scroll far enough to discover it, leading them to incorrectly assume “Guest Checkout” was not an option and increasing the risk of abandonment.
To further prevent users from overlooking the “Guest Checkout” option, it should always be presented at the top of the account-selection step above other options for sign-in or account creation.
In practice, promoting “Guest Checkout” helps reassure users who are resistant to creating an account while still providing returning users easy access to sign in.
Additionally, limiting the account-selection step to only “Checkout as Guest” and “Sign In to My Account”, saving account creation for the confirmation step of checkout, further helps streamline the initial step of checkout and prevents further distraction by too-many competing options.
On desktop, the additional width of the viewport allows sites to present sign-in options in side-by-side columns.
In desktop checkout testing, we observed that “Guest Checkout” can safely appear on either the left or right of the account sign-in page — so long as it appears at the top of its column with a clearly labeled and prominent button to continue.
Essentially, so long as the “Guest Checkout” option appears near the top of the account-selection interface, users are less likely to overlook this important option.
4) “Guest Checkout” Is Only Offered After Users Input Their Email
Finally, during testing some sites skipped the account-selection step altogether, sending participants straight from the shopping cart to the first step of the “Guest Checkout” flow, with “email address” as the first user form field.
Based on the user’s input, the site then performs a live lookup to see if an account already exists and, if it does, dynamically injects a password field or a call to action for signing in to the account.
While most participants were able to continue through and check out as a guest without issue, a small proportion hesitated to move forward, mistaking the lack of an explicit initial “Guest” option to mean that continuing would result in mandatory account creation.
Essentially, some users will expect to see an explicit option for “Guest Checkout” before moving forward with entering their personal information — risking abandonment when they cannot find this option immediately presented.
Even users with an existing account may struggle without a more direct choice between “Guest Checkout” and signing in.
In testing, many participants with an existing account overlooked the dynamic option to sign in after entering their email address, especially when checkout form fields were already visible, drawing their attention further down the page (e.g., in a one-step checkout).
In practice, defaulting to “Guest Checkout” without providing an explicit choice can cause some users to overlook their intended option, leading to a suboptimal experience for both guest and returning users.
To keep users from mistaking that “Guest Checkout” is not offered — and subsequently hesitating or abandoning their cart — it should always be presented prominently at the beginning of checkout.
Allowing users to deliberately select “Guest Checkout” provides a sense of control and reassures users that their information will not be saved by the site.
If sites choose to skip the account-selection step and default all users to “Guest Checkout”, users who type an email that matches an existing account must still allowed to proceed as a guest, as we’ve observed that forgotten passwords and interruptions in the password-reset process can lead to site abandonment when sites force users to sign in to an existing account.
Ensure “Guest Checkout” Isn’t Overlooked
When “Guest Checkout” doesn’t appear to be available, many users will be hesitant to continue because they do not want to create an account with the site in order to check out.
In fact, Baymard’s quantitative study on reasons for checkout abandonment shows that 24% of US internet shoppers have abandoned one or more shopping carts during the past quarter due solely to forced account creation (4,384 respondents, US adults, 2022).
Across multiple rounds of UX testing across desktop and mobile, we’ve observed 4 “Guest Checkout” implementations that users tend to struggle with:
- “Guest Checkout” not being clearly labeled
- “Guest Checkout” being presented as a plain text link
- “Guest Checkout” appearing below “Account Sign-in” or other options
- “Guest Checkout” only being offered after users input their email
Avoiding these 4 pitfalls will help ensure users are able to quickly spot and select the “Guest Checkout” option on the account-selection step, allowing them to avoid an unnecessary disruption at the very beginning of the checkout process.
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